TERMS &
CONDITIONS

TERMS & CONDITIONS

These are the terms and conditions on which we supply to you the products sold via our website : www.aera-lab.com
The prices are indicated in € and do not include the delivery costs, taxes & import duties.
Please read these terms carefully before you submit your order to us.

SHIPPING

We are working with several transport companies worldwide so we can always find out the best price for an insured transport by road, air or sea. Please note that the shipping quote only includes door to door delivery on ground floor. When the item(s) should be lifted on a different level, communication is needed before the item(s) are shipped out. Also this can increase the shipping cost.

When you prefer to ship with your own carrier, we will send the weight and dimensions of the package. Don’t forget to arrange the insurance for the transport yourself.

Please note that overseas customers may incur import duties and taxes, which will be paid by the purchaser.

RETURNS

It is of most importance to us that our customers are completely satisfied with their purchases.
Change of Mind : If the product of is not what you imagined, you can always return the product. In this case a 15% restocking fee applies. This is for packing, handling and relisting of the product. Also, shipping costs (back and forth) are for the buyer to cover.
The above mentioned return policy is valid for online purchases only.
Returns are allowed if we receive the claim 5 days after delivery.

The refund will be only transferred after we have received the item(s) back in the same condition as when they were sent out.
Because the refund does not include delivery and return shipping costs or import taxes, it is really important to ask as many questions as possible up front to avoid unnecessary returns. If you have some doubt about a product, please inform us before your purchase. We can always send a video or make a video call.

When an item is demonstrably not as authentic or original as described, the item can be returned and we will refund the product price.

Due to the nature of our business, pretty much all of our stock has been used in a former life and is either restored or has been preserved in a sale-able condition.  Please be aware that as these lovely pieces have lived lives before and they will be subject to signs of aging and general wear.
All items are ‘sold as seen’. As we are not the manufacturer or reupholsterer, we cannot give any guarantees.

PAYMENTS

We always provide an official invoice which includes all our company- and bank details. Bank charges would be for the account of the buyer. It is not possible to pay with Credit Cards.
Don’t forget to add the invoice number as a reference to the payment.